An AI chatbot that answers customers and captures enquiries for your small business
Your own AI assistant answers the questions you get every day, takes the details of new enquiries at any hour and passes anything it's unsure about straight to you. It's set up with your own answers and branded as your business. Free demo first.
What an AI assistant does for a small business
If you run a small business, you probably answer the same questions over and over. Are you open on Saturday? Do you cover my area? How much notice do you need? Can I book in for next week? Each one takes a minute, but they come in while you're working, driving or trying to have an evening off. Miss one and the customer may well go elsewhere.
An AI assistant picks up those messages straight away, any time of day. It answers using the information you've given it, collects the customer's details when there's a new enquiry and puts every lead in one tidy list for you to follow up. You stay in charge of the important conversations; the assistant handles the routine ones and makes sure nothing slips through.
Screens are from our own example demo, using a made-up business and sample data. Your version would carry your own name, logo and colours.
Where it can work
- Your website, as a chat button in the corner of every page.
- Your Facebook Page via Messenger, which is where many local customers already message businesses.
- WhatsApp for businesses that run on WhatsApp, set up through the official WhatsApp Business route.
We'll recommend where to start based on where your customers actually contact you now.
What it can handle
- Common questions such as opening hours, areas covered, services, how bookings work, parking or what to bring.
- New enquiries: it asks for a name, contact details, what the customer needs and their postcode or town, and saves it as a lead.
- Urgent jobs: for trades, it can spot emergencies like a leak or no heating, give your urgent contact details and flag the lead so you see it first.
- Booking requests: it can point people to your booking page or take a callback request.
- Your leads list: a simple page where you can see new, urgent and contacted leads and export them to a spreadsheet.
Keeping it accurate and safe
The biggest worry most owners have is a bot saying the wrong thing. We set your assistant up with your own answers, services, areas and opening hours, and keep it focused on those. If someone asks something it hasn't been given an answer to, it says so politely and passes the conversation to you rather than guessing. AI can occasionally get things wrong, so you can review conversations and update its answers whenever you like.
It also tells customers they're talking to an assistant, not a person, and it only collects the details needed to deal with their enquiry. We set things up with UK GDPR in mind and can explain where conversation data is stored.
Who it suits
AI assistants work especially well for trades who are on the tools all day, such as plumbers, electricians, builders and cleaners, and for salons, gyms, cafés and local services that get lots of routine questions. For tradespeople, it works like an AI receptionist for the hours you can't pick up: it greets the customer, answers the basics and makes sure you get a proper message. If most of your enquiries arrive while you're busy or after hours, an assistant can make a real difference to how many you catch.
We'll build a free demo with your business name, your logo and a set of your real questions and answers, so you can chat to it yourself before deciding.
Frequently asked questions
Will the chatbot make things up?
It's set up to answer from the information you give it and to hand over anything else to you. AI can occasionally get things wrong, which is why you can review its conversations and update its answers at any time.
Can it take bookings?
It can send customers to your booking page or app, or take a callback request with their details. If you'd like a full booking system, see our salon booking app or custom business apps.
Does it work on Facebook Messenger and WhatsApp?
Yes. It can work on your website, your Facebook Page through Messenger, and WhatsApp through the official WhatsApp Business route. We'll recommend where to start.
What happens with urgent enquiries?
For trades, it can recognise urgent jobs, give the customer your urgent contact details and flag the lead so you see it first.
Do customers know it's a bot?
Yes. It introduces itself as an assistant. Being upfront builds trust, and customers can always ask to speak to you.
Can I try it before deciding?
Yes. We'll set up a free demo with your branding and some of your real questions so you can test it yourself.
Related pages
Get a free quote & demo
Tell us about your business and what you need. We work with small businesses and trades UK wide, and we'll come back with a clear fixed quote and, where it makes sense, a free working demo with your own name, logo and colours.